Sunday, December 4, 2011

What video would be suitable for a training session on using descriptive language?

I'm doing a training session as part of my degree to train people how to do a performance appraisal. Within the session I am wanting to do a section that trains people to be descriptive in their wording, for example saying "you are bad with customers" could mean a variety of things whereas what was meant in reality was "you rarely smile at customers".





The training session is for individuals working in the events sector. I was looking for useful clips or something from the office?!





Thanks

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